Courier deliveries of products purchased on this website are insured while in transit to your delivery address.
If products you have ordered are damaged in transit or missing upon delivery, please notify Beverage Cans within three days of receiving your order. You can email us at order@beveragecans.co.nz and refer to your order number so we can promptly resolve the issue.
Usually, we’ll send replacement products, but depending on availability, this may involve product substitution or issuing a credit.
If you receive a faulty product, we’ll replace it—no questions asked. Please retain the product and contact us to arrange the return process for your replacement or credit.
If we’ve made an error or you’re dissatisfied with any part of the sales process, don’t hesitate to reach out. We’re committed to ensuring your satisfaction, adhering to the Consumer Guarantees Act for your peace of mind.
Starting a Return
To initiate a return, email us at order@beveragecans.co.nz. If your return is approved, we’ll provide a return shipping label and instructions on sending your package. Items sent back without a return request will not be accepted.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if it is defective, damaged, or incorrect so we can rectify the situation.
Exceptions / Non-returnable Items
Certain items cannot be returned, including perishable goods and custom products. For any questions or concerns about specific items, please contact us. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
To get an alternate item quickly, return the original item for reimbursement and make a separate purchase for the new item once approved.
Refunds
We will notify you once we receive and inspect your return. If approved, we’ll issue a refund to your original payment method. Please allow time for your bank or credit card company to process the refund.